On November 22, 2010, the bargaining unit working as Pizza Pizza telephone operators in Toronto achieved a new three-year deal including the following:

• Workers benefit from increased commissions and rates of pay. In addition, workers receive a lump sum payment of $75 within two weeks of ratification.
• Operators now receive payment for ‘dead time’ due to Internet service interruptions.
• Family Day has been added to the list of paid holidays.
• Members can benefit from an enhanced severance package.

Union Negotiating Committee: Zoe Leandro and Union Rep John DiFalco.